Comments on: GoDaddy – Customer service done right

By: Deb

Deb — Sat, 22 Apr 2006 22:44:22 +0000

Right now is Saturday April 22nd, at 5:35PM. I live in Chicago.

All my GoDaddy served sites are offline, as is all GoDaddy sites.

Hmmmm. I’ll have to use 411 on the telephone to see wat is up, since all customer service sites are down and I don’t have access to their phone numbers!! Ha! This is pretty funny, given I thought I loved GoDaddy, until today.

At least a bulk email from them would be nice.

By: Gabe da Silveira

Gabe da Silveira — Tue, 18 Apr 2006 20:50:21 +0000

FYI, I had a great customer service experience with NewEgg. I bought 2GB of cheap RAM from them for my new Intel Mini. The memory worked great for a couple weeks before I got a kernel panic. Running memtest I found both the modules had a few bad bits on them. Luckily (or unluckily) the lower module only had 1 or 2 that failed intermittently... that's why the machine lasted for so long. The second one was failing pretty reliable on at least 4 different locations.

So I put in an RMA to get replacement modules. But on second thought I decided to just spend an extra $150 and get Crucial RAM instead. Problem was that my RMA was for replacement rather than refund, and you can't change that or get a new RMA. One of the reasons I originally chose replacement rather than refund was because they normally charge a 15% restocking fee for cash refunds.

Well, I emailed them to see if they could cancel the RMA so I could just get a refund RMA instead. They emailed back within 24 hours saying they had changed the RMA to refund, and also that due to my circumstances they would waive the restocking fee. Hell yeah! It made me feel a little guilty that I already ordered my Crucial RAM direct from Crucial rather than from New Egg, but they've pretty much guaranteed that my next purchase will be from them.

By: Tom

Tom — Mon, 17 Apr 2006 14:19:00 +0000

We get almost zero successful spam. The spam domains are captured and whois is looked up for every one. The GoDaddy domains of notorious spammers use the GoDaddy Domains by Proxy service which hides the details of the spammer.

By: Mike

Mike — Mon, 17 Apr 2006 13:48:17 +0000

That seems like more of a problem with the blog software than the registrar. If you disable out-bound links in comments and add a simple capcha, the spam posts evaporate.

By: Tom Muck

Tom Muck — Mon, 17 Apr 2006 13:01:07 +0000

As a side note, most of the people spamming this blog are using GoDaddy hosting and their Domains By Proxy service. I have tried to get GoDaddy to take some action, but have been unsuccessful. We are talking about thousands of spams.

By: Stef.

Stef. — Mon, 17 Apr 2006 04:02:13 +0000

That’s a shame… I have been with them for six years and have had nothing but good experiences. Sorry the UK isn’t the same for you.

I loved ‘em before the phone call though.

By: Chris B

Chris B — Mon, 17 Apr 2006 03:18:07 +0000

I think GoDaddy may finally be trying to make up for having one of the worst reputations in the history of business, I have been in the business of web solutions in the UK for over 6 years, during that time I have heard nothing but bad things about GoDaddy. Sorry, but no amount of sweet phone calls will change anything for me or my associates.

By: Mike Rankin

Mike Rankin — Mon, 17 Apr 2006 03:00:09 +0000

I’ve had similar experiences with them. Plus, Bob rocks!

It really makes you wonder how Network Solutions stays in business when you compare the two companies’ customer service.